Privacy Policy

Last updated: 7 September 2026

Nanny Nicky (“Nicky Mulligan”, “I”, “me” or “my”) is committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, download a free resource, book a call, make an enquiry or use my baby and child sleep-support services.

I process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

1. Who I Am

[FINAL BUSINESS NAME] is the data controller responsible for the personal information described in this policy.

Business name: Nanny Nicky
Contact: Nicky Mulligan
Website: nannynicky.com
Email: info@nickysleepnanny.com
Telephone: +44 7379 156166

If you have any questions about this policy or how your information is used, please contact me using the details above.

2. What Information I Collect

Depending on how you interact with me, I may collect:

Your name, email address and telephone number
Your postcode or address, where needed to arrange in-home support
Your child’s age and information about their sleep, routines and development
Information you provide about your family circumstances, parenting preferences and sleep challenges
Information submitted through enquiry forms, booking forms, questionnaires or consultations
Records of appointments, communications and support provided
Payment and transaction information
Your preferences for receiving marketing communications
Technical information such as your IP address, browser type, device information and website usage, where collected through cookies or similar technologies

Where relevant to providing sleep support, you may also choose to share information about your child’s health, medical history or other sensitive circumstances. I will only collect information that is relevant and necessary for the service.

3. How I Collect Your Information

I may collect personal information when you:

Complete a website enquiry form
Book a complimentary sleep call
Download a free guide or join my email list
Complete a sleep questionnaire
Purchase or receive sleep-support services
Contact me by email, telephone, WhatsApp or social media
Participate in a Zoom consultation
Visit my website and accept optional cookies or tracking technologies

I may also receive information from a parent or guardian who contacts me on behalf of their child.

4. How I Use Your Information and My Lawful Bases

I use personal information only where I have a valid lawful basis.

To respond to enquiries and arrange consultations: I use your contact details and the information you provide to answer questions, arrange calls and discuss suitable services. The lawful basis is taking steps at your request before entering into a contract, or my legitimate interests in responding to enquiries.

To provide sleep-support services: I use information about your child, family, routines and sleep challenges to assess your needs, create a personalised Sleep Blueprint, provide practical guidance and deliver follow-up support. The lawful basis is performance of a contract.

To manage bookings, payments and business records: I use relevant information to administer appointments, process payments, maintain records and meet accounting or legal obligations. The lawful basis is performance of a contract and, where applicable, compliance with a legal obligation.

To send free resources and marketing emails: I use your contact details to send requested guides and, where you have agreed, occasional sleep tips, resources and updates. The lawful basis for optional email marketing is consent.

To improve my website and services: I may use website analytics and feedback to understand how visitors use the website and improve the experience. The lawful basis is my legitimate interests where appropriate, and consent where required for optional cookies or tracking.

To protect my business and comply with the law: I may use information where necessary to prevent misuse, resolve disputes, establish or defend legal claims, or comply with legal requirements.

5. Information About Children and Sensitive Information

My services involve babies and young children, so I may need information about a child’s sleep, routines, development and family circumstances.

This information is normally provided by a parent or guardian. I will only ask for information that is relevant to understanding the child’s sleep and providing appropriate support.

Where I need to process special category information, such as information about a child’s health, I will identify an appropriate additional condition under UK data protection law. Where explicit consent is the appropriate condition, I will ask for it separately.

I will not use a child’s sensitive information for marketing purposes.

6. Free Resources and Email Marketing

If you request a free guide, I will use your email address to send it to you.

If you separately agree to receive marketing communications, I may also send occasional emails containing sleep tips, new resources, service information and relevant updates.

You can unsubscribe at any time using the link in my emails or by contacting me directly.

I will not add you to my marketing list simply because you have made an enquiry or booked a consultation. Where I rely on consent, you can withdraw it at any time.

7. Booking Calendar, Forms and CRM

My website uses Wix and may use GoHighLevel to manage enquiry forms, booking calendars, contact records, email communications and automated follow-up messages.

When you submit a form or book a call, the information you provide may be stored within these systems so that I can respond to you, manage your appointment and provide the requested service.

I only use service providers that are appropriate for the information being processed and I take reasonable steps to ensure suitable data protection arrangements are in place.

8. WhatsApp, Zoom and Other Communications

Depending on the service you choose, I may communicate with you through email, telephone, WhatsApp or Zoom.

These services may process information in accordance with their own privacy policies. I will use them for relevant business communications and will not intentionally share more personal information than is necessary.

If you would prefer to use a particular communication method, please let me know.

9. Payments

If you purchase a service, payment information may be processed by [CONFIRM PAYMENT PROVIDER].

I do not intentionally store full payment-card details on my website. Payment providers process payment information in accordance with their own security and privacy arrangements.

10. Cookies and Website Analytics

My website may use cookies and similar technologies to make the website work, remember preferences and understand how visitors use it.

Some cookies are essential for the website to function. Optional analytics, advertising or other non-essential cookies will only be used where the required consent has been obtained.

You can manage your cookie preferences through the website’s cookie banner or settings.

For more information, please see my Cookie Policy.

11. Who I Share Information With

I may share personal information with trusted service providers where necessary to operate my business, including:

Wix, for website hosting and functionality
GoHighLevel, for CRM, forms, bookings and communications
Email and communication providers
Payment processors
Accountants or professional advisers, where necessary
IT or technical support providers who assist with my systems
Public authorities or regulators where disclosure is legally required

I do not sell your personal information.

I will not share your information with unrelated third parties for their own marketing purposes without an appropriate lawful basis.

12. International Transfers

Some of the technology providers I use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take reasonable steps to ensure that appropriate safeguards are in place, such as UK adequacy regulations or approved contractual safeguards, where required.

13. How Long I Keep Your Information

I keep personal information only for as long as necessary for the purpose for which it was collected, including any legal, accounting or professional obligations.

My retention periods may differ depending on whether the information relates to an enquiry, a client record, a transaction or a marketing subscription.

When information is no longer needed, I will securely delete it or anonymise it where appropriate.

14. How I Protect Your Information

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include secure systems, password protection, restricted access, appropriate service-provider arrangements and secure deletion procedures.

No method of transmitting or storing information is completely risk-free, but I take reasonable steps to protect the information entrusted to me.

15. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information
Ask for inaccurate information to be corrected
Request deletion of your information in certain circumstances
Ask for processing to be restricted
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances.

To exercise your rights, please contact me at info@nickysleepnanny.com

16. Complaints

If you have concerns about how I handle your personal information, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: ico.org.uk

17. Links to Other Websites

My website may contain links to third-party websites, including social media platforms and external resources.

I am not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.

18. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website, technology or legal requirements.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

19. Contact Me

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Nicky Mulligan
Email: info@nickysleepnanny.com
Telephone: +44 7379 156166